Effective Date: 2025
Business Name: Frankston Tree Removal Experts
Frankston Tree Removal Experts is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
By using our website or contacting us, you agree to the terms outlined in this Privacy Policy.
We may collect personal information that you voluntarily provide to us, including but not limited to:
Full name
Phone number
Email address
Property address and suburb
Details about the services you require
Any photos or information you send relating to your trees or property
We may also collect non-personal information such as IP address, browser type, device information, and website usage data to help improve our website performance and user experience.
Your information may be collected when you:
Submit an enquiry or request a quote through our website
Contact us via phone, email, or online forms
Provide information during consultations or site assessments
Interact with our website through cookies or analytics tools
We only collect information that is reasonably necessary to provide our services.
Frankston Tree Removal Experts uses your personal information to:
Respond to enquiries and provide quotes
Deliver tree removal, pruning, and related services
Schedule appointments and communicate service updates
Improve our services, website, and customer experience
Meet legal, safety, and insurance requirements
We do not sell, rent, or trade your personal information to third parties.
We may disclose your personal information only when necessary, including:
To our employees or contractors involved in providing services
To trusted service providers such as IT support or website hosting providers
When required by law, regulation, or court order
All third parties we work with are required to protect your information and use it only for authorised purposes.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include secure systems, restricted access, and staff training.
While we take all reasonable precautions, no method of data transmission over the internet is completely secure. You provide information at your own risk.
Our website may use cookies and third-party analytics tools to collect information about how visitors use our website. This helps us understand website traffic, improve functionality, and enhance user experience.
You can choose to disable cookies through your browser settings, although this may affect website functionality.
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, outdated, or incomplete.
To make a request, please contact us using the details provided below. We will respond within a reasonable timeframe.
Our website may contain links to third-party websites. Frankston Tree Removal Experts is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be published on this page with a revised effective date.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:
Frankston Tree Removal Experts
Phone: (03) 8820 1799
Address: 5/42 Hartnett Dr, Seaford VIC 3198