Last updated: [Insert Date]
At Offgrid Internet, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you interact with our website, products, and services.
By using our website or renting our Starlink equipment, you agree to the terms outlined in this policy.
We may collect the following types of information:
Information you provide directly to us, including:
Name
Email address
Phone number
Residential or billing address
Identification information (if required for verification or security)
Booking details and rental history
When you make a purchase or rental booking, your payment information is processed securely through third-party payment processors. We do not store your credit card details.
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent
Cookies and tracking data
Referrer information
To ensure proper service delivery, we may collect:
Activation or connection status
Data plan usage
Performance logs (e.g., speed, connectivity issues)
This information helps us provide support, manage our equipment, and prevent misuse.
We may use your information for the following purposes:
To process rental bookings and payments
To communicate with you about your booking, support needs, or updates
To provide technical assistance and troubleshooting
To improve our website, services, and customer experience
To prevent fraud, equipment misuse, or security incidents
To comply with legal and regulatory obligations
To send optional marketing emails or updates (you may unsubscribe at any time)
We will never sell your personal information to third parties.
We may share your information only when necessary and only with trusted parties, including:
Third parties who support our business operations, such as:
Payment processors
IT and website hosting partners
Customer support tools
Delivery or logistics providers
We may disclose information if required by law, government authorities, or to protect our legal rights.
If Offgrid Internet undergoes a merger, sale, or restructuring, your information may be transferred as part of the business assets.
Our website uses cookies and similar technologies to:
Improve your browsing experience
Analyse traffic and performance
Remember preferences
Assist with security
You can adjust your cookie settings through your browser. However, disabling cookies may limit some website features.
We take your privacy seriously and implement security measures to protect your data from:
Unauthorised access
Loss or theft
Misuse or alteration
Disclosure
While no online system is completely secure, we follow industry best practices to safeguard your personal information.
Your information is stored only for as long as necessary to:
Provide services
Fulfil legal or accounting obligations
Resolve disputes
Maintain business records
Once no longer required, your information is securely deleted or anonymised.
You have the right to:
Request a copy of your personal information
Update or correct inaccurate details
Request deletion of your information (where legally permitted)
Opt out of marketing communications
Ask questions about how your data is used
To exercise your rights, contact us at:
[your email/contact details]
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing personal information.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If information is mistakenly collected, we will delete it promptly upon request.
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised “Last updated” date. Continued use of our services means you accept any changes.