How Disability Support Is Delivered in CALD Households

Culturally and linguistically diverse (CALD) communities make up a significant portion of Newcastle and the wider Hunter Region. At EnableU, we understand that disability support isn’t one-size-fits-all. For families from diverse cultural backgrounds, trusted care often means aligning services with language, values, and cultural expectations.

That’s why we tailor our approach—matching support workers to clients not only by skill but also by cultural understanding, lived experience, and communication style.

Understanding CALD Needs in Disability Services

CALD households may face unique barriers to accessing disability support, including:

• Limited English literacy
• Cultural stigma around disability or mental health
• Reluctance to involve "outsiders" in family care
• Lack of knowledge about the NDIS or available services

EnableU bridges these gaps with a person-first, culturally respectful care model.

Our Approach to CALD Disability Support

We actively work to:

• Match clients with multilingual and culturally aligned support workers
• Offer in-language resources and translated materials
• Ensure families are part of the planning process
• Respect religious practices, dietary needs, and gender preferences

Examples of Personalised CALD Support

Whether it’s ensuring halal meals, celebrating cultural holidays, or assigning same-gender carers in accordance with religious observance, we work with each family to create an environment that feels safe and understood.

Recent examples include:

• Supporting a Mandarin-speaking family with in-home physio and case coordination in-language
• Assigning a female Arabic-speaking carer for a young woman with sensory disability
• Training workers on respectful engagement with elders in Vietnamese households

Involving Families and Community Leaders

We invite family members and community leaders to participate in the support process, especially where advocacy or trust is needed. This collaborative approach builds understanding and empowers clients to speak up about their goals.

Planning Culturally Responsive NDIS Services

When developing or reviewing NDIS plans, we make sure clients can:

• Access interpreters if needed
• Choose support workers who understand their background
• Have their personal values reflected in the services they receive

If a client doesn’t yet have CALD support included in their plan, we help request the necessary adjustments during review periods.

Start with Culturally Aware Support Today

If your family is looking for support that honours your language, culture, and values, contact EnableU today. We’ll guide you through your options and match you with a team that genuinely understands your needs.